Shipping Information
Shipping Information
Shipping Within Canada
Free Shipping
We offer free standard shipping on Canadian orders over $99 before taxes and after discounts, with a few exceptions listed below.
Orders Under $99
Orders under $99 ship within Canada for a flat rate of $15.
Express Shipping
Need it sooner? Upgrade to Express Shipping for $25 within Canada. Express Shipping is not available for snowboards.
Oversized and Clearance Snowboards
Due to their size and significantly higher shipping costs, select clearance and heavily discounted snowboards do not qualify for free shipping. These boards ship within Canada for a flat rate of $40. Products subject to this rate will display the shipping charge during checkout.
In-Store Pickup
We offer free in-store pickup. You will receive an email when your order is ready. If someone else will be collecting your order, please let us know in advance. Photo identification may be requested.
Sticker Shipping
Stickers can be mailed in a stamped envelope for $2. This option does not include tracking. Customers assume the risk of loss or damage while the envelope is in transit.
Shipping Schedule
Orders are typically packed and shipped within 2 business days.
We ship Monday through Friday and do not dispatch orders on weekends or statutory holidays.
If you need your package by a specific date, leave us a note during checkout. We will do our best to meet your delivery deadline.
Because we are located in British Columbia, deliveries to Ontario, Quebec and Atlantic Canada may take longer than shipments within Western Canada.
Shipping to the United States
We happily ship to our neighbours south of the border. Shipping rates are based on the size of your order.
- Customers are responsible for all applicable tariffs, duties and taxes.
- Delivery may take longer while the shipment clears customs.
- All U.S. orders include tracking.
- U.S. orders are considered final sale. Please review your order carefully before completing your purchase.
International Shipping
Yes, we ship internationally!
If a shipping option is not available during checkout, please contact us and provide:
- Your name
- Your shipping address
- Your phone number
- The item or items you would like to order
We will do our best to find a suitable shipping option.
- Some oversized products cannot be shipped internationally.
- Some countries are not currently supported by our checkout system.
- Customers are responsible for all applicable duties, taxes and import fees.
- International orders include tracking.
- International orders are considered final sale.
Additional Information
Couriers
We ship with several trusted courier partners. If you have a preferred courier, let us know and we will do our best to accommodate your request.
Tracking
You will receive a shipping confirmation email with tracking information as soon as your order leaves our store.
Missing or Stolen Packages
Once a package has been delivered, we cannot accept responsibility for lost or stolen parcels. If your shipment is delayed or appears to be missing, we will gladly help you work with the shipping carrier.
Address Changes
Please contact us immediately if you notice an error in your order or shipping address. Once your parcel has shipped, we may not be able to make changes.
Refused Shipments
Orders refused by the recipient will have any return shipping charges deducted from the refund. This does not apply when the refusal was requested by The Choice.
Forwarding Companies
We reserve the right to refuse shipments to package forwarding companies.
Questions about shipping?
We are always happy to help. Please contact us before placing your order.