Shipping Information
Shipping Policy
Thank you for choosing The Choice Shop for your shopping needs. Please review our comprehensive shipping policy to ensure a smooth and satisfying shopping experience.
Free Shipping in Canada
We offer complimentary standard shipping within Canada on orders exceeding $99 (before taxes and post-discount), subject to possible exclusions. Take advantage of this offer to save on shipping costs!
Express Shipping Option
For urgent needs, we provide an express shipping option within Canada at a flat rate of $20. This guarantees expedited delivery of your order for your convenience.
Standard Shipping for Orders Under $100
Orders under $100 (before taxes and post-discount) within Canada will incur a standard shipping fee of $15. This ensures prompt delivery of your items at an affordable cost.
In-Store Pickup
We offer complimentary in-store pickup. You will be notified by email when your order is available for collection. If someone other than yourself will pick up the order, please inform us in advance. Proof of identification may be requested.
$1 Sticker Shipping
Stickers can be mailed in a stamped envelope at a cost of $1. Please be aware that customers assume all risk if the letter is lost in transit.
Shipping Schedule
Please note that we do not dispatch packages on statutory holidays and weekends. Our shipping services operate exclusively on business days (Monday to Friday).
Special Delivery Date
If your package must arrive by a specific date, please inform us during checkout. We are committed to meeting your delivery deadlines whenever possible.
Delivery Expectations
Considering our location in British Columbia and the vastness of Canada, we wish to inform you that deliveries to Ontario, Quebec, and the Maritime Provinces may experience slightly longer transit times. We appreciate your understanding as we strive to provide quality service across the nation.
U.S.A! U.S.A!
We are happy to ship to our neighbours to the South, and we have special shipping rates based on the size of the product for our American customers.
Shipping to the United States may experience extended shipping times depending on how long it takes the parcel to make it through customs. Customers are responsible for all applicable duties and taxes. The Choice exclusively ships international orders with tracking for your peace of mind. Customers are responsible for the shipping costs to return items that they do not wish to keep. Please see our return policy for more information.
International Shipping
Yes, we are pleased to offer international shipping. If you don't see an available shipping option during checkout, please get in touch with our dedicated customer support team. Provide your name, shipping address, phone number, and the desired item, and we will explore suitable shipping alternatives for you. Keep in mind that some items might be too large for international shipping, or your country may not yet be integrated into our system.
Please be aware that international purchases are considered final sale. We recommend carefully reviewing your order before finalizing your purchase.
International orders may experience extended shipping times. Customers are responsible for all applicable duties and taxes. The Choice exclusively ships international orders with tracking for your peace of mind.
Courier Options
We collaborate with multiple reputable courier services to ensure reliable and efficient deliveries. Should you have a preferred courier, kindly contact us, and we will make efforts to accommodate your request.
Missing or Stolen Packages
We regret that we cannot be held responsible for missing or stolen packages. However, we will collaborate with our shipping partners to assist you if your parcel is missing or delayed.
Order Processing Time
All orders are meticulously packaged and prepared for shipping within 48 hours of order placement. Please note that weekends and special holidays may lead to a delay in package pickup.
Order Mistakes and Address Errors
If you identify an error in your order or address, please notify us promptly. Regrettably, we cannot assume responsibility for customer errors once the package is collected by our shipping partners.
Tracking Information
Upon shipment, you will receive an email with tracking information from Click Ship, enabling you to monitor the progress of your order.
Refused Shipments
- Shipments declined by the buyer for delivery will incur return shipping charges, deducted from the refund.
- This is not applicable if refusal is instructed by a Choice Shop Staff Member.
Free Shipping over $99 Exclusions
Certain large or heavily discounted snowboards do not qualify for free shipping unless the order total exceeds $300.
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Thank you for entrusting us with your shopping needs. If you have any further inquiries or concerns about our shipping policy, please feel free to contact our dedicated customer support team.