Don't stress, we are here to help, and we are awesome at it. If you have any questions, concerns, or need to return a product that you purchased from The Choice, please email [email protected] with your first and last name, phone number, and what you need from us. If you don't hear from us in a reasonable amount of time, please call 250-489-4568, or hit us up on Messenger or Instagram.
Items purchased from The Choice Shop must be returned within 30 days of delivery for a refund. After 30 days from the delivery date items can still be exchanged for store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in their original packaging, with all of the original tags and branding attached.
Gift Cards are non-refundable. Purchases made with a gift card may be returned for store credit.
There are certain situations where refunds will be refused:
- Any item not in its original condition, damaged, or missing parts
- Items missing packaging or tags
- Items that come back with strong unpleasant odors
- Items not purchased from The Choice
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Depending on the situation, your refund will be applied to your original method of payment or a store credit.
Sale items may be returned for store credit or exchange only.
Customers are responsible for the cost of shipping unwanted items back to The Choice. There are exceptions to this, for example, maybe we shipped you a different item than what you purchased, or if your item was defective.
We are happy to create the shipping label for you. We will email you an invoice for the shipping charge that you can pay online. Once the invoice is paid, we will email you a the shipping label for you to print and attach it to the parcel.
All returned items must be properly packaged so that no harm is caused to the product during shipping. Snowboards should be shipped in snowboard specific boxes. Shoe boxes, snowboard binding boxes, snowboard boot boxes, and goggle boxes should be free of tape and markings.
Shipping and receiving times may vary depending on where you live, and the shipping service used.
If you choose to ship the item on your own, please add tracking. We don’t guarantee that we will receive your returned item.